Return/exchange policy

Return policy for Hilary Hemingway Art’s clothing items:

* Clothing items can be returned for exchange only, NO REFUNDS. 

  This is due to the fact that donations will be given for each shirt purchased, therefore only exchanges are available.

In the efforts to fulfill our customers requests, we at Hilary Hemingway Art will accept return for exchange of unused items. If the item that was delivered to the customer does not match the item ordered, the customer should provide the original invoice along with a note explaining this when they return the item that they received, and the company will cover the cost of shipping and handling of the new item.

* Items will not be accepted for exchange without the original shipping invoice, and  if more than three weeks have passed since the invoice shipping date. 

 

* Clothing items can only be accepted for exchange if:

   -they have never been worn and/or washed.  

   -they do NOT have any strong smells such as body odor, cigarette smoke, pet stink, deodorant,  perfumes, or febreze.

   -if no damage has occurred to the clothing item. 

If the company finds that any of the above are violated, the item will be returned to the sender with an additional cost of shipping and handling.

 

Please ship your exchange item of clothing with a note detailing why the original item fell short of your expectations and what new item we offer of equal value would be more satisfying and/or fitting for your needs. Note what size, color, design, if the shirt is long sleeved or short sleeved, and if it is for a man (image on back) or lady (image on front). 

If multiple items are being returned please include these details for each item individually.

 

If the customer orders an item that is temporarily out of stock, we will send you an email notifying you of the situation. It takes us approximately 2-4 weeks to restock our inventory.


Returns items to: 

Hilary Hemingway Art

PO Box 100726

Cape Coral, FL 33910

 

Please note that exchanged items must be returned by  USPO Priority Mail as it’s fast, trackable and delivers to our PO box. Hilary Hemingway Art is not responsible for items lost during shipment. 

For exchanged items, there is an additional charge for shipping and handling.